Frequently Asked Questions - Get Answers to Common Inquiries | Dekeo Auto Parts
Discover answers to commonly asked questions about our company and services. Gain insights into the smooth and efficient cooperation with our team and find solutions to potential concerns. Explore our comprehensive FAQs to ensure a seamless experience with Dekeo Auto Parts.
ABOUT DEKEO YOUR CONCERNS
What are your main business?
We are mainly engaged in the overseas wholesale business of auto parts, such as Spark Plugs, Ignition Coil, Fuel Pump, Brake Pads, TPMS and various kinds of Sensors.
Are you trading company or factory?
We are manufacturer for some auto parts,we have our own factory. At the same time, we have the deep cooperation with other factories, and distribute many other auto parts.
Which countries have you exported?
ASIA: Irag, Lebanon, UAE, Turkey, Malaysia, Vietnam, Laos, Thailand, Syria Saudi Arabia. EUROPE: Russia,Kazakhstan, Turkmenistan,Azerbaijan, Ireland, New Celedonid. OCEANIA: Australia,Fiji,Kiribati, AMERICA: Panama, Bolivia, Canada, Peru, Chile, Paraguay, Guatemala, Barbados. AFRICA: Nigeria, Angola, Ghana, Egypt, Uganda, Burkina Faso, Libya, Mozambique. The above are just some of the countries we have exported.
Can I be your agent to sell your products in my country？
Welcome people from all countries and regions to discuss Agency Business with us.
ABOUT PRODUCTS
What are your products?
Our products include Spark Plugs | Ignition Coils | Fuel Pump | Fuel Pump Assembly | Brake Pads | Ball Joint | Stabilizer Link | Stabilizer Bar Bushing | Tie Rod End | Control Arm | Shock Absorber | Engine Mount | Filters | Bearings | TPMS | Airbag Clock Spring | Idle motor | Auto Air Conditioner Blower | Side Impact Sensor | Knock Sensor | Wheel Speed Sensor | Water Temperature Sensor | Camshaft Position Sensor | Crankshaft Position Sensor | Throttle Position Sensor | VVT Valve | Glow Plug | Fuel Injector | Oil Pressure Sensor | Air Flow Sensor | Ignition Wire Set | Oxygen Sensor | Manifold Pressure Sensor | Parking Sensor and so on.
Can I get your samples?
We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
Can you produce the samples which we provided?
Yes, we can produce by your samples or technical drawings. We can build the moulds and fixtures.
Do you give any guarantee to your products?
Yes ,we have 1 years quality guarantee.
How do you control product quality?
1.There is advanced equipment, professional and technical workers in the factory.
2.Factory will have sample testing on quality before shipment.
3.Our QC(QUALITY CONTROL)will check the quality of each product before delivery.
What will you do for quality complaint?
1.We wil respond to customer wihin 24 hours.
2.Our QC will retest the same stock items. If find quality problems, we will compensate accordingly.
Does the product have a warranty?
Yes, 1 year or 30000km.
ABOUT ORDER
What is the MOQ for each items?
If the items we have stock, there is no limitation for moq. Normally MOQ as 20pcs is acceptable, and the specific quantity depends on the product category.
ABOUT PAYMENT
Can I pay the deposit first?
Yes, you can do deposit fo 30%,and do balance before delivery.
What is your terms of payment?
T/T 30% as deposit, and 70% before delivery. We'll show you the photos of the products and packages before you pay the balance.
ABOUT DELIVERY
What is your terms of delivery?
FOB
How about your delivery time?
Generally, it will take 15 to 25 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order. if orders in stock, can sent goods 2-7working days.
ABOUT PACKAGE
What is your terms of packing?
Generally, we pack our goods in boxes or packing bag with our brand design. If you ask, we can also pack products in neutral white boxes and brown cartons.
Can I use my own brand packaging?
If you have legally registered patent, we can pack the goods in your branded boxes after getting your authorization letters. You can provide us with the packing box, or provide us with design documents. Of course, we can also design for you.